Terms and Conditions for Haunted Discoveries and Associates

Please read and agree prior to booking

(Updated 14th July2017)

This website is operated by (referred to as “Haunted Discoveries UK/we/our/us”). As user of this website (referred to as “you/your/customer/guest”) you acknowledge that any use of this website including any transactions you make (“use/using”) is subject to our terms and conditions below. Please:

  • read through these terms and conditions carefully before using this website.
  • print a copy for future reference.
  • also read our Privacy policy section regarding your personal information.

We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

  1. Use of the website

By accessing this website you warrant and represent to Haunted Discoveries UK that you are legally entitled to do so and are legally entitled to make use of any information made available via the website.


  1. Intellectual property

2.1 The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of Haunted Discoveries UK.

2.2 Nothing contained on this website should be construed as granting any license or right to use any trademark without our prior written consent.


  1. External links

3.1 We may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for

3.1.1 The privacy practices of such websites,

3.1.2 the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or

3.1.3 the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

3.2 Use or reliance on any external links and the content thereon provided is at your own risk.


  1. Placing orders for goods

4.1 You acknowledge that all goods purchased under these terms and conditions are intended for personal, non commercial use and will not be resold.

4.2 Haunted Discoveries UK will not be liable to you for loss if you or any third party suffers delay for failure to process your order or deliver goods due to inaccurate or incomplete details provided in order.

4.3 You may order if you are 18 years old or older and have a valid debit or credit card. We accept no liability if your card is used in a fraudulent manner by a third party and are under no obligation to return any funds received in this manner.

4.4 Haunted Discoveries UK reserves the right to reject your order for any reason at any time. If we reject your order you will receive a full refund of any money paid.


  1. Price and payment

6.1 Prices are quoted in £’s sterling and include VAT (where applicable). You must pay in the currency in which the product price is quoted.

6.2 Payment is required before the product is provided. After you have submitted your order Haunted Discoveries UK may take and shall be entitled to receive such payment as is due in respect of the order. Your order shall not be processed until full payment for the product and postage costs (if applicable) are received.

6.3 Payments will only be accepted via PayPal and any other such method Haunted Discoveries UK may introduce at its absolute discretion.

6.4 Haunted Discoveries UK reserves the right to accept or refuse any payment in any form.

6.5 You will not be charged for any orders that cannot be fulfilled and where appropriate Haunted Discoveries UK will refund your account any sum deducted by Haunted Discoveries UK.

6.6 Haunted Discoveries UK cannot guarantee that a particular product will always be available.

6.7 Haunted Discoveries UK does not hold any credit/debit card details. They are held by third party payment providers.

6.8 We shall only accept returns of items if they have been damaged in transit. If this is the case you should return the item to us and we will either refund you the cost of the item or send a replacement where possible. We will not refund for any damage after the item is delivered to the address supplied. Haunted Discoveries UK are not liable for any postage costs accrued and you accept that these costs will not be refunded.

6.9 All bookings made through Haunted Discoveries UK are subject to a 50% non-refundable deposit PER PERSON, PER EVENT and by proceeding with your booking you agree to be bound by these Terms and Conditions which may be amended at any time. Should you wish to cancel your place on the event, within 4 weeks prior to the event customers will lose20% of their payment (not including the deposit), within 2 weeks prior to the event customers will not receive a refund of any payment.

6.9a Only payments received through the official Haunted Discoveries UK website or Official Treasurer will be honoured. At no point will we admit people who have booked through unofficial means or via a third party. Be sure to ask their role and record a name in which payment was sent.


  1. During the event

7.1 All participants in the event must be in reasonably good health.  Persons of an excessive nervous nature or anyone suffering a heart condition, or are recently bereaved are advised not to attend.  Although we do have first aiders on site please be aware that you attend at your own risk as some of our venues are not within easy reach of professional medical facilities. Some walking and climbing of stairs may be necessary as will moving in darkness with the aid of a torch, which may or may not be provided.

7.2 Please ensure that all participants are over 18 years of age. Haunted Discoveries UK reserves the right to refuse admittance to anyone who appears to be under 18 without proof of I.D. without refund.

7.3 IMPORTANT: Alcohol and/or drugs are not permitted during or immediately prior to any of our events. If we suspect that somebody is under the influence of alcohol or drugs they will be asked to leave the premises immediately. NO REFUND WILL BE AVAILABLE. Any abusive or aggressive behaviour to hosting Team Members, Venue Staff or our guests will not be tolerated.

7.4 Haunted Discoveries UK does not allow smoking indoors at any of our locations. You will be provided with outdoor smoking locations (if available) when you attend our event.

7.5 Although Haunted Discoveries UK cannot foresee any problems, accidents/ incidents do happen, we advise you to stay with your allocated group and not work alone during your visit to the location since it is outside normal public access hours, unless indicated to do so or permission is gained from the Team Coordinators. You are staying at the location at your own risk; Haunted Discoveries UK accepts no liability for any accident or injury to yourselves outside the set parameter.


7.6 Due to uneven floors and possible debris at some locations, we require you to wear sensible clothing and footwear. Haunted Discoveries UK accepts no responsibility for any accidents caused by wearing inappropriate clothing or footwear. Also please try NOT to wear any strong fragrances as this could overcome any possible paranormal smells we make pick up.

7.7 All luggage, clothing, equipment, vehicles and effects belonging to you or your party are your own responsibility.  Haunted Discoveries UK will not be liable for any loss or damage to equipment belonging to the participants during and after the event, even if caused by poltergeist or spirit activity.  Parking is also at your own risk.  We accept no responsibility for loss or damage from vehicles, parking fines or wheel clamping.

7.8 Any event due to take place wholly or partially in the open air is likely to be affected by unsuitable/adverse weather conditions.  In this case, Haunted Discoveries UK reserves the right to relocate the event to an area, which is undercover. In most cases all events take place, and it is your responsibility to bring suitable clothing to match the weather conditions for the time of year.

7.9 Occasionally, events are cancelled or postponed by Haunted Discoveries UK due to factors out of our control.  If the event is rescheduled, Haunted Discoveries UK will make every effort to ensure you receive a transfer or a prompt refund of payment will be offered. Customers are expected to regularly check their given contact email account or customer account on the website for any communication they may receive from us regarding cancelled/postponed events. Should customers not do this and an event is cancelled or postponed, Haunted Discoveries UK will not be liable for any costs incurred or any compensation the customer feels they are entitled to.

7.10 Haunted Discoveries UK makes no guarantees regarding paranormal activity at any of our events.  Therefore Haunted Discoveries UK is not responsible for any information, or lack of, during the event.

7.11 No perceived predictions, opinions, information, advice or comments made by our guest Psychics, Mediums or Clairvoyants should be interpreted as factual or actual. You, the customer, are responsible for making your own decisions and it should be understood that when the hosting Team Coordinators, Psychics, Mediums or Clairvoyants suggest something to you, it is of their opinion and should NOT be interpreted as the only course of action. Our mediums will not give any private readings at any investigations and Haunted Discoveries UK accepts no responsibility for any private arrangements made.

7.11.1 Haunted Discoveries UK cannot be held responsible for any actions taken in result of information given by our mediums and psychics during investigations, psychic suppers or any other events.

7.11.2 Haunted Discoveries UK is not affiliated with any other paranormal group or business and promotion of such is strictly forbidden at our events without prior arrangement. Anyone found to be breaching this requirement will be asked to leave.

7.12 You will be required to stay awake for the duration of the investigation. Transport or sleeping facilities are not included on any of our locations unless otherwise stated.  Haunted Discoveries UK suggests you either secure accommodation following the event or book transport home due to possible tiredness caused by the event. Haunted Discoveries UK does not accept any responsibility for any accidents or incidents caused after the event. REMEMBER TIREDNESS KILLS.

7.13 Throughout the event you and your party will act in a sensible manner and will not cause harm or injury to anyone else or articles of property etc. Anyone found disrupting the evening will not be welcome to stay for the event and will be asked to leave the premises immediately. NO REFUND WILL BE AVAILABLE with the possibility of further investigations being declined. REMEMBER you are on someone else’s property, please do not touch or move any objects or items.

7.14 Please note that all stories about the location are not fabricated. The Haunted Discoveries UK hosting Teams have on occasion witnessed and recorded paranormal activity in various locations. Haunted Discoveries UK cannot guarantee that paranormal activity will take place on the night of the event, but so far, to date, we have not been disappointed.


7.15 By agreeing to these Terms and Conditions you further indemnify Haunted Discoveries UK from and against all legal liability in respect of any costs, claims, damages, demands, penalties, actions, proceedings, suits, losses or expenses in respect of or arising out of the injury to or the death of any person, or damage to any property arising from your participation in the activities.


  1. Disclaimer of liability

8.1 Haunted Discoveries UK shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system.

8.2 In particular, neither Haunted Discoveries UK nor any third party or data or content provider shall be liable in any way to you or any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

  1. Conflict of terms

If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate to a specific section or module of Haunted Discoveries UK shall prevail in respect of your use of the relevant section or module of the website.

  1. Restrictions and obligations

10.1 Notwithstanding any other provisions of these terms you agree and undertake not to:

10.1.1 hack, attempt to hack, modify, adapt, merge, translate, decompile, disassemble, reverse engineer or create derivative works out of the website or any part of it unless express consent is given by Haunted Discoveries UK.

10.1.2 Remove, disable, modify, add to or tamper with any program code or data, copyright, trademark or other proprietary notices and legends contained in or on the website.

10.1.3 Create software which mimics any data or functionality in the service.

10.1.4 Use or deal in the website except as permitted by these terms.

10.1.5 Use your access to the website, or any information gathered from it, for the sending of unsolicited bulk email.

10.1.6 make any public, business or commercial use of the website or any part of it except as permitted by these terms.

10.1.7 Provide hypertext links, URL links, graphic links, hyperlinks or other direct connection for profit or gain to the website without prior written permission.

10.1.8 Use or process the website or any part of it unfairly or for any illegal or immoral purpose.

10.1.9 Delete or obscure any copyright, trademark or other proprietary notice on the website.

10.2 Haunted Discoveries UK may only be accessed and used via authorised servers. You must take no action to bypass authorised servers and/or third party software to modify any aspect of the website.

  1. Severability

Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatsoever, shall, in such jurisdiction only and only to the extent that it is unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.


  1. Applicable laws (choice of venue and forum)

12.1 Use of this website shall in all respects be governed by the laws of the country of England, UK, regardless of the laws that might be applicable under principles of conflicts of law.

12.2 The parties agree that the English courts located exclusively in the courts of England. English is the only language offered for the conclusion of the contract


Haunted Discoveries UK and its members are covered by Public Liability Insurance and details may be produced if requested in writing.

At Haunted Discoveries UK we are sure you will have a good time, but we do ask that you be respectful to the spirit world and to others involved in the event.

Although we welcome sceptics, we ask that you come with an open mind as being openly cynical will spoil and tarnish the event for everyone.

Soak up the atmosphere and try to communicate with spirit!

You never know what to expect, as every event is unique.